Terms and Conditions for Coaching Services

By engaging in coaching services with Dionne Sutherland you agree to the following terms and conditions:

1. COACHING SERVICES

Nature of Coaching

Coaching is a professional service designed to support personal and professional growth. It is not a substitute for therapy, counseling, or medical services. Dionne Sutherland is not a licensed therapist, psychologist, or healthcare provider.

Personal Responsibility

The client is fully responsible for their decisions, actions, and outcomes. Dionne Sutherland is not liable for consequences resulting from decisions made during or after coaching sessions.

2. CONFIDENTIALITY

Confidential Information

Information shared during coaching sessions will remain private. Dionne Sutherland will not disclose information without the client’s consent unless required by law.

Legal Exceptions

Courts or legal authorities may request disclosure. In such cases, compliance is required without prior notice.

3. DISCLAIMER OF RESULTS

No Guarantees

Coaching results vary based on the client’s effort, participation, and commitment. No outcomes are promised or guaranteed.

4. LEGAL LIABILITY

No Liability

Dionne Sutherland is not responsible for actions or outcomes resulting from coaching services. Clients agree to hold Dionne harmless for personal or financial consequences.

5. NO PROFESSIONAL ADVICE

Not Professional Advice

Coaching is not financial, legal, or medical advice. Clients should consult appropriate professionals as needed.

6. PERSONAL ACCOUNTAILITY

Active Participation

Coaching works best when clients participate actively and consistently. Progress requires responsibility, effort, and willingness to implement insights.

7. INTELLECTUAL PROPERTY

Use of Materials

All coaching materials are the intellectual property of Dionne Sutherland. They may not be reproduced, distributed, or shared without permission.

8. BOUNDARIES AND COMMUNICATION

Communication Outside Sessions

Communication outside sessions is welcome, but responses may take up to 72 hours. Urgent matters should be directed to appropriate professionals.

9. TERMINATION OF AGREEMENT

Termination

Either party may end the coaching relationship at any time with written notice. Remaining sessions may be refunded or rescheduled under the Booking Policy: Booking Policy.

10. RECORD-KEEPING

Session Records

Brief session notes may be kept to support client progress. These records remain confidential and may be deleted upon client request.

11. ACCEPTANCE OF TERMS

Terms and Conditions

By continuing with coaching services, the client acknowledges and accepts these Terms and Conditions.